Frequently Asked Questions
Everything you need to know about your EXUVIANCE skincare journey.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to follow your package's progress.
What is your return policy?
We offer a 30-day return policy on all products. If you are not completely satisfied with your purchase, please contact our support team to initiate a return for a full refund.
Are EXUVIANCE products safe for sensitive skin?
Yes, many of our formulations are dermatologist-developed and tested. However, we recommend checking the specific product details or performing a patch test before full application.
Do you offer international shipping?
Currently, we ship to select countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are your products cruelty-free?
EXUVIANCE is committed to ethical beauty. We do not conduct animal testing on our finished products or ingredients, nor do we ask others to test on our behalf.